![]() Logitech requests some units back for internal testing and for the purpose of improving our products. Why do I need to send the defective item back? We request for pictures on all cosmetic issues to help us better understand the issue and provide the best option for support. Why do I need to provide pictures together with my case number when claiming for a replacement? (For cosmetic issues) By providing us with the serial number you can avoid spending your time digging up that old receipt. The serial number is the most efficient way for us to help you validate your warranty. Why do I have to provide the serial number? In many cases, troubleshooting will resolve the issue, saving you from an unnecessary replacement. We require troubleshooting to test the functionality of your product and to better assess whether a replacement is necessary. Why does Customer Support require me to troubleshoot? Providing a new product also assures us that you’ll receive a replacement that is in new and working condition. By doing this we can reduce your wait time during the RMA process. In order to better serve our fans, we only provide new warranty replacements. In some countries, an alternative courier might be used. This email normally includes a UPS tracking number. A second email will follow within three business days to confirm your replacement has been processed by our warehouse. If your replacement is approved, you will receive an email confirmation of the approval.
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